As a water management consultancy
who provide specialist services to the major names in the Leisure Industry as well as in Government,
Commerce, Local and Public Authorities, Industry and Private Organisations throughout the UK we made the decision to achieve
ISO 9001 and 14001 certification as a natural step to enhancing future work prospects. We employed Steve Hill in September
2013 and achieved certification for both standards in early March 2014 with no reported non-compliances. Without Steve this
would not have been possible. Due to his thorough knowledge and experience of how to adapt management
systems and procedures and tailor them so well to your own business this achievement was made with not too much pain. As a
small company who can’t afford to have a full time QA manager Steve’s input was immense and key but also someone
who was very easy to work with. I would highly recommend him and would have no hesitation in using him again. Our working
practices have continually improved as a result.
Chris Webb, Wat-er-Save Services Ltd, www.wat-er-save.co.uk
chose to work with SHA and Steve through recommendation and are delighted to celebrate Harbour's first ISO 9001 certification.
This would not have been possible without Steve's support and guidance. Being a complex Agency supporting clients
with sensitive needs, Steve came in and absolutely integrated in a professional and engaging way. To go from little
documentation to a detailed Agency Overview in the timescales that we did was a significant achievement. Steve's
talent lies in the way he quickly grasps what you do and is able to document this in a refined way, not only is this
refreshing but absolutely integral for continuous improvement. With Steve's direction we now have an Agency wide document
that is already being used to change and review how we work for the better. Steve’s expertise is reassuring
and his calm manner pivotal to guiding you through what can be an overwhelming and all-consuming task to gain successful certification.
Our team enjoyed working with Steve as he got stuck into knowing the agency through its people. He is efficient and
expedient with time which results in people not having to take too much time away from their roles but still being able to
contribute significantly. From a people engagement point of view this was really important to us. Steve was always available to review, answer questions, clarify and reassure at every step. We have learnt a lot
from how he works and he has definitely been instrumental to our success. Thank you Steve, we are delighted with the
outcome and would definitely look to work with you again.
Jane Yeates, The Harbour Centre (Plymouth)
employed Steve Hill to assist us in obtaining ISO9001 certification. We were recommended to use him by Moore
International Ltd. Every time he visited us we found him to be of the utmost help and assistance giving positive advice and
assistance. With his guidance we have managed to obtain ISO9001 in less than 6 months which for a small
company we are delighted with. We would certainly recommend Steve as he is highly professional yet friendly and approachable.
Debby Burns, Loadpoint Precision Engineering Ltd. www.loadpointprecisionengineering.co.uk
Steve Hill helped the Torbay Development Agency go from barely any documented processes to a complete quality management
system, enabling us to achieve ISO 9001:2008 certification on the first try. The Torbay Development Agency is quite a complex
organisation, however, Steve’s people skills, knowledge and experience meant that in a short time he had a good grasp
of our business, as well as the confidence of the team members he interacted with. On a personal level, it was a pleasure
to work with Steve, he is very down to earth, approachable and always willing to help. I wouldn’t hesitate to recommend
Steve to any company who is looking to go down the ISO route.
John Greaves Projects Schools Assets
Manager, Torbay Development Agency. www.torbaydevelopmentagency.co.uk
Nine23 Ltd specialises in delivering complete mobile solutions. We are a young company and when our CEO asked
me to get us ISO 9001 accredited I started on a voyage of discovery and education the end result of which is that we have
a company with a much improved and properly audited management process and customer focus. None of this would had been
possible without Steve Hill's patience, assistance, ability to quickly grasp what the company was about and most importantly
his pragmatic hands on attitude. In short Steve is a consultant who delivers. He is a first class mentor and his
interpersonal skills enable him to get down to the fundamental issues in a diplomatic yet highly productive manner.
Needless to say under Steve's diligent tutelage nine23 achieved its ISO 9001 accreditation without any blips or reshows
in just 5 months. Consequently I have absolutely no hesitation in recommending Steve Hill to any other company who may
be thinking of going down the ISO 9001 route or who even just want an objective external audit of their processes. In
fact I have already booked Steve to re-audit nine23 Ltd in advance of our annual ISO 9001 inspection visit next year
Iain R Thomson CBE FRAeS - Chief Operating Officer Nine23 Ltd. www.nine23.co.uk
Having decided we would embark on the mammoth task of gaining our ISO 9001 & 14001 marques I was
relieved that our organisation chose to employ a consultant to assist me. I would never have achieved the certification without Steve’s invaluable input. I’m not
sure I would have even known what I needed to have in place. Steve came in and very quickly picked up our ‘business’.
This was very important as we are a charity, not a business and dealing with very sensitive issues. Steve worked
hard to ensure that our timescale of 6 months was achieved. He also highlighted areas of our business that we needed
to develop which has helped us improve as an organisation. Steve was a pleasure to work with and I shall miss our regular contact. We have just passed our audit with not one ‘non-compliance!’
Siobhan Breslin, Business Manager, Twelves Company,
What a difference in mood at GDL after the audit! Gail is very pleased and asked
me to convey her appreciation to you for all that you have done for us. The fact it was your professional approach, guidance
and final product that we can thank for achieving this. The ISOQAR Assessor remarked again today when summarising that there
had been a complete sea change since the last audit. And an external expertise was readily evident. Thank you for all your
help, guidance and support over the last four months. I would like to be able to call on your advise at anytime in the future.
The ISOQAR Assessor has suggested we call on your services later next year to audit GDL after we have completed our internal audits.
Heron, Quality Manager, Grovelely Detection Ltd, Dorset. www.groveley.com
Epoch Technical Consultancy required ISO 9001:2008 accreditation in a very short period of time.
Steve quickly understood our business processes and tailored a simple set of quality management processes that met the
requirements of the Standard and, most importantly, required little change on our part in the way we did our business. With
his support, we sailed through ISO accreditation in less than 2 months. We were very impressed with Steve and will continue
to use him to provide independent internal audit support and advice in the future.
Eggleston, Epoch Technical Consultancy, Dorset. www.epochtcl.co.uk
Signpost Care Services used Steve Hill Associates to achieve ISO 9001 certification. Steve helped
us to create a company operations manual which provides an invaluable framework for ensuring our systems remain current,
streamlined and effective. In order to meet the needs of the vulnerable individuals we serve, our service needs to be responsive,
flexible and adaptable. We were impressed with the speed that Steve understood the remit and needs of Signpost and his ability
to transfer his knowledge of ISO onto a care setting. Steve is professional, pro-active and personable and we have
no hesitation in recommending his work.
Marie Tucker, Signpost Care Services, Devon. www.signpostchildrensservices.co.uk
SHA provided us with the framework and direction to achieve OHSAS 18001 accreditation
in three months. Steve's insightful systematic approach enabled us to organise existing processes into a robust, user-friendly,
compliant Management System. The true extent of his expertise became clear during the initial assessments, where the SHA format
impressed BSI's auditors resulting in recommendations of best practice. Steve continues to work with us and his input
is highly valued by all at Coastline Surveys.
Allison Jacks, Business Development
Manager, Coastline Surveys Ltd, Cornwall. www.coastlinesurveys.co.uk
We had a very short time to renew our IS0 9001 and I decided that we should take the opportunity
to start again with both the ISO 9001 manual, and the way we filed the manual going from paper to electronic. Steve Hill effectively
started from scratch, wrote the manual in a very short time to reflect our working practices, and carried out an audit to
prepare us for the certification assessment. From our first meeting with Steve to our successful certification took just 6
weeks from start to finish. Steve Hill was very pro-active and user-friendly, hard working and concise.
O. May, Director, Berthon Boat Company Ltd, Hants. www.berthon.co.uk
We are a sub-contract waterjet cutting specialist based in Lyme Regis who required ISO 9001:2008
certification. Having experienced quality management systems in the past we were keen that ours was kept as simple as possible
with the minimum of paperwork. With the help of Steve Hill Associates our objectives were achieved quickly
and effectively. We were kept involved throughout the process and in just a few months our system was set
up, implemented, assessed and passed at the first attempt. We were very impressed with Steve’s knowledge, approach and
professionalism throughout the project and we were delighted with the end result. The system is already proving to be an effective
tool in helping us run our business on a day to day basis. We will continue to work with Steve who will be back from time
to time to help with our internal audits and to provide ongoing support and advice as required.
Phil Davis, Managing Director, Precision Waterjet Ltd, Dorset, www.precisionwaterjet.co.uk
MJB Precision Engineering Ltd used Steve Hill Associates
to help with the preparation of our ISO 9001:2008 quality system. Steve’s professional but down to earth
approach ensured that we were fully involved in setting up the procedures and practices. We now have a quality management
system that not only reflects what we do but also contributes to the effective running of our business. We passed our assessment with BSI QA at the first attempt with the assessor commenting
very positively on how well the system had been set up and implemented. We have retained Steve to carry out our internal
Mark Bevan, Managing Director, MJB Precision
Engineering Ltd, Dorset. www.mjbprecision.com
We asked Steve in July 2009 to help us set up our ISO 9001:2008 quality management system, after searching for a
consultant with a pragmatic and down-to-earth approach. The whole process ran very smoothly and integrated
easily with our existing working practices. Steve helped us to only introduce additional steps where these would add value
to our operations and business. As a result, we now have a system that is designed to support our business
objectives and to help us achieve them. We were awarded our ISO 9001 certificate in
December 2009 and already this qualification has benefited us. We have retained Steve to provide ongoing
support including performing our internal quality audits.
Errock, Director, Wave Science Technology Ltd, London www.wavesciencetechnology.co.uk Steve
helped our company achieve ISO 9001:2000 accreditation which we passed at the first attempt. The quality
management system designed by Steve was complimented by our certification body auditor who like us found it to be well thought
through, easy to follow and sympathetic to our operations. Having worked in senior management in large corporations previously,
it was clear that the quality of documentation and sheer professionalism brought to the table by Steve, in terms of his technical
ability and people skills were second to none. Steve’s pro-active down to earth approach and willingness to help and
advise on a professional level at all stages ensured that achieving accreditation for our company was as painless as possible.
As a result our QMS has become a valuable management tool that continues to support our business as it grows.
Steve provides ongoing support including internal audits and we would have absolutely no hesitation in recommending
him – in fact we would strongly recommend Steve to others who are looking for a down to earth, pragmatic approach to
their quality management requirements. Steve Hill is somebody who is infinitely capable of guiding and assisting a company
through the accreditation process, easily and sympathetically, first time, and I am sure no doubt, every time.
Pezzack, Director, Tiger Fire and Security, Cardiff
Steve has worked with us since 1998 helping us set up our ISO
9001:1994 quality management system and then subsequently converting it to ISO 9001:2000 and the ISO 9001:2008. He carries
out six-monthly internal audits to ensure our system remains compliant and provides additional support when processes / documentation
changes are required.
The system that Steve has set up for us has proved invaluable over the years. It clearly sets
out what we need to do without being complicated and generates the data that helps us understand and improve our performance.
There is no doubt that without our quality management system and Steve’s support we would not have worked so
efficiently over the last ten years.
David Prevett, Managing Director, Capricorn Laboratory Equipment
Ltd, Hampshire, www.capricorn-labs.co.uk
We first used
Steve in 2004 when we decided Exchange Supplies needed management systems that met the requirements of ISO 9001:2000.
Steve skilfully guided us through the process by reviewing our working practices and suggesting improvements and then
creating the documentation. He clearly knew his stuff but just as importantly he was very practical, patient
and approachable. This helped enormously when working with staff at all levels and ensured their involvement and commitment.
The management system passed first time and the Certification Body auditor commented that the system was one of the
best he’d audited. This comment has been repeated numerous times by different auditors (ISO 9001,
ISO 14001 and MHRA) who have audited our system over the years. Since implementing ISO 9001:2000 Steve
has helped us set up and integrate our Good Distributer Practice processes and procedures , our ISO 14001:2004 management
system and more recently ensure our system met the requirements of ISO 9001:2008. All systems passed with
flying colours. Steve continues to provide regular ongoing support in the form of internal audits, document
updates and continuing development of the management system. We would definitely recommend Steve to any
firm looking for an experienced, practical, conscientious consultant who knows how to get the job done well.Nick Wilson, Development
Manager, Exchange Supplies Ltd, Dorset, www.exchangesupplies.org
We used Steve Hill Associates to help our company convert its QMS to meet the requirements of ISO 9001:2000. In doing
so a lot of bureaucracy and unnecessary tasks were removed from the system and procedures and policies were simplified making
the QMS far more workable. Since then we have retained Steve's services for internal audits and QMS updating. His
efforts have ensured our QMS keeps pace as the business evolves and that certification body surveillance visits pass without
concern. We would recommend him to other companies without question.
Shaun Sheppard, Managing Director, Otto Kampf
Ltd, Dorset, www.ottokampf.co.uk
We have used Steve Hill Associates since 1998 to initially help prepare our ISO 9001
quality management system and since then to provide us with support such as internal audits and quality management system
upgrades e.g. ISO 9001:2000, ISO 9001:2008. Steve’s commonsense, down to earth style has made him
very easy to work with over the years. His extensive knowledge and experience has ensured our quality management system benefits
our business whilst being straightforward and uncomplicated. We would not hesitate to recommend him
to other companies looking for someone to provide his type of service.
Jeanette Mirto, Operations Manager, Gordon Morris Ltd, Somerset, www.Gordonmorris.co.uk